Overview:  Upgrading to Centricity Practice Solutions 2006 (CPS06)

This document provides an overview of the steps needed to upgrade to Centricity Practice Solutions 2006 (CPS06).  It also outlines available support and training options to complete the upgrade process. 

You will need to complete the following steps for the CPS06 upgrade: 

1. Complete the pre-upgrade questionnaire and submit to HealthCo. Click here to go to Upgrade Survey
2. We will contact you to schedule a mutually agreed upon time to ensure proper resources are available for support needs.
3. Perform SQL 2005 upgrade on database server.
4. Perform CPS06 upgrade/migration of Server database and Client software.
5. Install updated plugins and Value Pack software if applicable.
6. Test completed upgrade for functionality.
7. Perform necessary post-upgrade changes to the CPS Product.

While you may perform the update of the Centricity software on your own, it is advisable to enlist the expertise of your network vendor to assist with the SQL 2005 upgrade. 

Timeline of events

• Complete and submit the pre-installation questionnaire

This questionnaire must be completed and reviewed with HealthCo, prior to scheduling your upgrade.  

• Schedule upgrade with HealthCo Information Systems

Upon receipt of pre-upgrade questionnaires we will contact you to schedule the upgrade.  Schedules will be assigned based on the type of upgrade (assisted vs. unassisted).  This is a necessary step to ensure appropriate resources are available to assist with your upgrade type if needed. 

• Upgrade Server and Workstation hardware and software
   

  Follow the published upgrade/migration instructions

 

• Update Plugins and Value Pack software

Updated plugins are required to successfully create and transmit claims to all clearinghouses.  CPS06 plugins and Value Pack installation files are posted to the download section of HealthCo’s support website at http://downloads.healthcois.com.

 

• Test any custom interfaces, plug-ins, including claims, statements, and electronic remittance and reports

 

• Complete post upgrade application setup according to published documentation.

 

Upgrade Support Options

All customers are entitled to normal technical support according to the terms of their support contracts.  Additional support and training is also available as outlined below.  Please contact customer support if you have any questions.  Priority will be given to customers who schedule well in advance. 

Most customers will be able to complete their upgrades using standard telephone support. For those who wish to perform upgrades outside of normal telephone support hours (M-F 8:00- 5:00), it is strongly recommended to schedule additional support and training at least 4 weeks in advance to assure availability. 

There are two primary categories of upgrades: 

Unassisted – Customers performing all upgrade steps independently fall into this category.  Unassisted support is available for upgrade failure assistance and clarification on upgrade steps. 

Assisted – Customers wanting HealthCo to perform server database upgrades fall into this category.  Assisted support is available only when scheduled in advance.  Assisted support is supplied via remote connectivity.  If On-site assistance is requested please contact HealthCo Information Systems for pricing.

 

	PM Only Unassisted Phone Support			PM only Assisted Upgrade Support
	Standard Phone Support   (M-F 8:00 am–5:00 pm)	After-hours Phone support   (M-F 5:00–10:00 pm; Sat/Sun 8:00 am–6:00 pm)		Business hours Assisted Upgrade (M-F 8:00 am–5:00 pm)	After-hours Assisted Upgrade   (M-F 5:00–10:00 pm; Sat/Sun 8:00 am–6:00 pm)
Cost	Same as current support contract; one hour increments (no charge for most practices)	$750 per database upgrade **$185 per hour AFTER 3 hours		$1500 per database upgrade **$185 per hour AFTER 10 hours	$2500 per database upgrade **$185 per hour AFTER 10 hours

 

	PM/EMR Unassisted Phone Support			PM/EMR Assisted Upgrade Support
	Standard Phone Support   (M-F 8:00 am–5:00 pm)	After-hours Phone support   (M-F 5:00–10:00 pm; Sat/Sun 8:00 am–6:00 pm)		Business hours Assisted Upgrade (M-F 8:00 am–5:00 pm)	After-hours Assisted Upgrade   (M-F 5:00–10:00 pm; Sat/Sun 8:00 am–6:00 pm)
Cost	Same as current support contract; one hour increments (no charge for most practices)	$1250 per database upgrade **$185 per hour AFTER 3 hours		$2500 per database upgrade **$185 per hour AFTER 10 hours	$4500 per HealthCo employee required per day **$185 per hour AFTER 10 hours

 

 

	Pre/Post Upgrade Product Training
	Pre-recorded Online Training   (Provided via WebEx)	Online One-to-One Training   (Online via WebEx; available before and after upgrade)		On-site Training
Cost	No charge; see Web site: http://www.healthcois.com/cpsupgrade	All customers: $185/hour, one hour increments		$185 per one hour increment, minimum four hours; plus travel expenses